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Refund policy
This policy allows customer to order our services with full confidence and zero risk
All Clients of VPS Hosting.LK can take advantage of our 14 days money back guarantee if our services does not satisfy their needs, and the:
Service is cancelled within 14 (fourteen) calendar days from the date of its order;
Service cancellation is immediate;
Support ticket is opened after cancellation is submitted;
Invoice was paid by PayPal, Stripe, iPay or Credit Card.
A 10% deduction will be applied to the total payment amount for bank and server management fees.
Conditions under which 14 days money back guarantee does not apply:
The Service was terminated due to a violation of the Terms of service.
The Service was white-labeled.
The 14 days money back guarantee only applies to Standard, Storage, Linux, Windows VPS services.
The 14 days money back guarantee does not apply for additional IP addresses, licenses, add funds transactions and other one-time payments.
All refunds are processed within 7 business days.